Customer Service

Return and Right of Withdrawal Policy

This policy governs the terms of return, refund, and right of withdrawal for purchases made on the site of Linfa Cosmetics, managed by:

B Cosmetics Srl
Moravia Street, 10
35030 Selvazzano (PD) - Italy
VAT NUMBER 05757170286


Right of withdrawal (under EU regulations)

If you make an online purchase as a consumer, you have the right to Withdraw from the purchase contract within 14 days Without having to provide any reasons.

The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the courier) acquires physical possession of the products.

To exercise your right of withdrawal, you must inform us of your decision by clear communication, such as by sending an email to our customer service department.

In the communication we ask you to indicate:

  • order number
  • first and last name used for the purchase
  • product(s) to be returned
  • date of receipt of order

Effects of withdrawal

If you exercise your right of withdrawal within the time limit, we will refund you All payments received related to the returned products, including standard order delivery costs (if applicable).

Reimbursement will be made Without undue delay and in any case within 14 days From the date we receive the notice of withdrawal.

However, we can Withhold the refund until receipt of the products or until proof of return shipment is received, whichever is earlier.

Reimbursement will be made using the same payment method used for the purchase, unless otherwise agreed.


Return of products

After communicating your decision to withdraw from the contract, you must Return products within 14 days From communication.

Products should be sent to the following address:

B Cosmetics Srl - Linfa Cosmetics
Moravia Street, 10
35030 Selvazzano (PD)
Italy

Le Product return costs are the responsibility of the customer, unless otherwise stated.

We recommend that you use a tracked shipment, as we cannot be responsible for any loss in transit.


Conditions of returned products

Products must be returned:

  • intact and undamaged
  • complete with any accessories
  • preferably in the original packaging

If the product has been Handled beyond what is necessary to verify its nature, characteristics and operation, may be applied A reduction in the refund proportionate to the decrease in the value of the product.


Exceptions to the right of withdrawal

According to Article 59 of the Consumer Code, the right of withdrawal may not apply In the following cases:

  • cosmetics Sealed that have been opened after delivery and cannot be returned for hygienic or health protection reasons
  • Customized products or made to customer's request

Damaged or incorrect products

If you receive a product Damaged, defective, or different from what was ordered, please contact our customer service department by 48 hours after delivery, possibly attaching photographs of the product and packaging.

We will verify the problem and, if confirmed, We will arrange replacement or refund at no additional cost.


Linfa Cosmetics Money Back Guarantee

In addition to the statutory right of withdrawal, Linfa Cosmetics offers a commercial 30-day money-back guarantee on certain products, according to the conditions indicated on the page dedicated to the Money back guarantee.

This guarantee Does not limit in any way the rights provided by European and Italian consumer protection legislation.


Contact

For any queries regarding returns, refunds or right of withdrawal you can contact our customer service:

Email: supporto@linfacosmetics.com


© 2026 Linfa Cosmetics
B Cosmetics Srl - Via Moravia, 10 - 35030 Selvazzano (PD) - Italy
VAT NUMBER 05757170286

Shipping to Italy and San Marino

For shipments to Italy and San Marino, there is a charge of € 4,50 VAT included for orders up to € 48.99. For all orders from € 49,00, shipping is free.

Delivery and Management Timelines:

  • Daily Express Shipping: All orders placed by 2:00 p.m. are processed and given to the courier company on the same day.

  • Quick Delivery: Once shipped, the order is delivered approximately within 24-48 hours (often as early as the next business day), with the exception of islands and particularly remote areas.

  • Orders received after 2 p.m., or on holidays, are handled on the first available business day.

Our care for the environment: In line with our Evolved Skincare philosophy, each order is packaged with 100% environmentally sustainable and plastic-free packaging. We use recyclable and certified paper protection materials to ensure that your products arrive intact, respecting the purity of nature and the health of the planet.

Informational Notes: When there are promotions or high volume of orders, handling times may vary slightly. Please also note that there is no cash on delivery payment.


Shipping within the European Union

We carry out deliveries to all European Union countries shown in the table below.

They are excluding shipments to United Kingdom, Malta, Cyprus and Canary Islands.

I shipping costs vary according to the country of destination, as well as factors such as. dimensions, weight of the package and any customs charges. The total amount is calculated and shown Before order confirmation. The table below shows the minimum cost applied for each destination (VAT included).

For orders of €149.00 or more including VAT, the shipping is free.

Le shipping times for abroad correspondand at 2 working days. In rare cases they can go up to a maximum of 6 working days (excluding Saturdays, Sundays and holidays).

European Country Minimum shipping cost
🇦🇹 Austria € 7,40
🇩🇪 Germany € 7,40
🇫🇷 France € 7,40
🇧🇪 Belgium / Luxembourg € 9,55
🇳🇱 Holland € 9,55
🇪🇸 Spain € 9,55
🇵🇱 Poland € 13,60
🇨🇿 Czech Republic € 13,60
🇭🇺 Hungary € 13,60
🇸🇮 Slovenia € 13,60
🇭🇷 Croatia € 13,60
🇩🇰 Denmark € 14,70
🇪🇪 Estonia € 17,00
🇱🇻 Latvia € 17,00
🇱🇹 Lithuania € 17,00
🇸🇰 Slovakia € 17,00
🇷🇴 Romania € 17,00
🇧🇬 Bulgaria € 17,00
🇵🇹 Portugal € 17,00
🇮🇪 Ireland (Eire) € 17,00
🇫🇮 Finland € 17,00
🇸🇪 Sweden € 17,00
🇪🇸 Spain (Balearics) € 22,80

Frequently Asked Questions - Linfa Cosmetics

For questions about returns and shipping

We recommend that you first consult our pages devoted to Returns and Refunds e Shipping, where you will find all the detailed information on costs, timelines and procedures.


How do I track my order?

When your package ships you will receive a confirmation email with the tracking code. Click on it to view the status of your order.


How much is the shipping cost?

Shipping costs 5€, and it is free for all orders over $49.
The cost is fixed and does not change based on the quantity of products purchased. For international orders, the cost varies according to the destination country.
For more details on shipping and delivery times you can check out our dedicated page [Shipping].


What is the delivery time for my order?

Delivery will take place by 1-2 working days from order shipment for orders placed by 2 p.m.
Orders placed after this time will be processed the next business day.
During special events (Sales, Black Friday, promotions, etc.) order preparation may be slightly delayed.


Can I pay cash on delivery?

We do not currently offer cash on delivery.

However, to make your purchase even more convenient and flexible, you can also choose to pay at installments and no interest via Paypal o Klarna.


How does Klarna work in case of return?

If your return is approved, the installments you have already paid through Klarna will be refunded, while future installments will not be charged.
In case of partial return, the refund amount will be deducted from the remaining installments.


How do I choose the right products for my skin type?

On our site, each product clearly indicates the recommended skin type (dry, normal, combination, oily) and the main characteristics.
If you have any doubts, our customer service team can advise you on the best product for your needs.


Do the products contain allergens?

All ingredients in our products are listed on the label and in the online product sheet.
If you have specific allergies, please check the ingredient list carefully before purchasing. If you have any concerns, please contact our customer support.


What is the shelf life of the products (expiration)?

Each product carries the PAO (Period After Opening), that is, the number of months within which it must be used after opening.
In addition, the expiration date is indicated on the package.


How to store products properly?

To keep the quality of the products intact, we recommend storing them in a cool, dry place away from direct light and heat sources.


Are there any offers or discounts available?

All active offers are shown on the page “Promotions” found in the main menu of the site.
By signing up for our newsletter, you can receive exclusive discount codes and stay updated on new promotions.


How can I return a product?

You can exercise your right of withdrawal within 14 days of receipt, or take advantage of our 30-day money back guarantee.
Send the securely packed product to:

B Cosmetics Srl - Linfa Cosmetics
Moravia Street, 10
35030 Selvazzano (PD) - Italy

We recommend using tracked or insured shipping. For more information, see our page [Returns and Refunds].


Can I return opened or used products?

Yes, as long as the request is within the terms of the 30-day money back guarantee And the product is not completely consumed.
Open sealed products are still excluded from the right of withdrawal for hygienic reasons.


What should I do if I receive a damaged or wrong product?

Contact us by 48 hours after delivery, attaching photos of the product and packaging.
We will replace or refund the product at no additional cost.


When can I contact customer service?

Our customer support is available 24/7:

30-day money back guarantee

Our customers' satisfaction is a priority for Linfa Cosmetics. That is why we want you to be able to buy our products with peace of mind.

If for any reason you are not satisfied with your purchase, we have adopted a 30-day money back guarantee which allows you to return the product and request a refund of the price paid.

You can return the product even if Has been opened and used, as long as the request is made within 30 days from the date of purchase and the product does not turn out to be completely consumed.


How the money-back guarantee works

To apply for a refund, these steps must be followed:

1. Submit the claim

The request must be sent by 30 days from the date of purchase By email to our customer service department indicating:

  • the request for reimbursement
  • the product for which you are requesting reimbursement
  • the order number
  • the reason for return (optional but useful for improving our products and services)

2. Ship the product

After submitting your request, you will need to ship the product (including any accessories) Packaged securely, preferably in the original packaging, at the following address:

B Cosmetics Srl - Linfa Cosmetics
Moravia Street, 10
35030 Selvazzano (PD)
Italy

We recommend that you use a tracked or insured shipment.
Linfa Cosmetics cannot be held responsible for any loss of the package during transportation by untracked shipments.

Le Return shipping costs are the responsibility of the customer.


3. Return verification

Once we receive the product, our team will conduct a check to ensure that it falls within the conditions of the money-back guarantee.

We will update you by email on the outcome of the request.


4. Refund

If the request is approved, reimbursement will be made using the same payment method used for the order.

Credit times may vary depending on the payment method and banking institution.


Warranty limitations

The money-back guarantee does not apply in the following cases:

  • products Completely empty or overused
  • shipping charges incurred in ordering or returning
  • free samples or giveaways

The warranty is valid once per product and per customer.


Legal rights of the consumer

This commercial warranty Does not limit or replace the rights provided by European and Italian law, including the right of withdrawal for online purchases and the legal guarantee of conformity.

For more information see our Return and Right of Withdrawal Policy.


© 2026 Linfa Cosmetics
B Cosmetics Srl
Via Moravia, 10 - 35030 Selvazzano (PD) - Italy
VAT NUMBER 05757170286

Privacy Policy

PRIVACY POLICY

For any clarification, information, exercise of the rights listed in this policy, please take contact with mail: info@linfacosmetics.com.
Address for sending racc. a/r: B Cosmetics Srl, Via Moravia, 10, Selvazzano 35030 (PD).

GENERAL INFORMATION

With this information B Cosmetics Srl with registered office in Via Moravia, 10, Selvazzano 35030 (PD), P.Iva: 05757170286, as the owner of the processing of personal data - wishes to inform you about the processing of personal data through navigation on this website.

For any clarification, information, exercise of the rights listed in this policy, please take contact with mail: info@linfacosmetics.com.

Legislative Decree 196/2003 and EU REG. 2016/679 establish the rules to protect and safeguard individuals with regard to the processing of their personal data, and this policy is drafted in accordance with the new legislative dictate. The entire legal basis for the processing of personal data is based on the Treaty on the Functioning of the European Union and in particular Article 16 of the same text.

The policy may change as new regulations are introduced, so please visit this section periodically for updates.

The Privacy Policy you are reading refers exclusively to the website www.linfacosmetics.com and the company is not responsible for the way personal data processing is handled by third party websites that can be linked through the Cookie section, or through any other referral links on the website.

According to the law, the processing of personal data is based on the principles of fairness, lawfulness, transparency, protection of user's privacy as well as protection of user's rights.

B Cosmetics Srl is committed to observing the above principles and, also for this purpose, informs you from the outset that - except for those treatments to which the law provides for your explicit consent - by browsing this website, providing personal data, you accept and agree to be bound by the conditions and terms set forth in this notice.

If you are under the age of 16, your consent is lawful only if given or authorized by the person who has parental responsibility for you.

In any case, we want to give you some information about the concept of processing personal data, the people who handle it.

DEFINITION OF PERSONAL DATA PROCESSING

Processing of personal data of means any operation or set of operations, performed with or without the aid of automated processes and applied to personal data or set of personal data, such as collecting, recording, organizing, structuring, storing, adapting or modifying, extracting, consulting, using, communicating by transmission, dissemination or any other form of making available, comparing or interconnecting, limiting, erasing or distributing.

IDENTIFICATION OF THE DATA CONTROLLER, DATA SUPERVISOR AND DATA PROCESSOR

The data controller is the natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data; It also deals with security profiles. With regard to this website, the data controller is B Cosmetics Srl.

For any clarification or exercise of your rights, you may contact her at the following email address: info@linfacosmetics.com.

The controller, on the other hand, is the natural or legal person, public authority, service or other body that processes personal data on behalf of the data controller.

LIST OF MAIN TREATMENT ACTIVITIES

1) The data collected through navigation will not be disseminated; (the hosting used by the owner is located in Italy at the company Ergonet srl). However, for the effective execution of the requested service, some data may be shared with external parties called upon to carry out specific tasks on behalf of our company (by way of example only: legal, IT, management consultants). In any case, the data controller undertakes to protect the security of all your personal data by taking the necessary IT and physical measures to protect them. It is appropriate, however, to point out that no security system guarantees with absolute certainty such protection, therefore, except in cases of liability for negligence of the data controller, B Cosmetics Srl. shall not be liable for the act performed by third parties who abusively access the systems without due authorization.

2) With simple navigation, no identifying data will be collected. However, for the purpose of normal operation of the website it is possible that the computer system acquires certain information whose transmission is implicit in Internet communication protocols (e.g. log files). In addition, through the use of cookies will be collected information that the user does not provide directly (Cookie Policy). It is, in any case, information that is not collected for the purpose of an association to identified interested parties, but that despite this, given their very nature, could still allow third parties to identify the user, through processing and associations with other data already in their possession.

3) By filling in the form called “Newsletter” the user provides his own personal data (email address). The inclusion of such data is optional, however, failure to fill out the form does not allow the company to carry out the service of sending informative advertising. The processing is carried out with computer systems and the duration of the same depends on the will of the user, who, at any time, may revoke his consent to receive newsletters by contacting the email address given above. It is permitted to request the ’Newsletter“ service only to the user who has already reached the age of sixteen, or - if under sixteen - who has been previously authorized by the holders of parental responsibility.

4) By filling out the form called “Contact” the user provides his/her personal data (name, email, phone, etc.).

4.1 The inclusion of such data is not mandatory, however, failure to fill out the form does not allow the company to respond to requests for information from the user. The processing is carried out with computer systems and the duration of the same depends on the will of the user who, at any time - by contacting the email address indicated above - can revoke his consent to the processing of his data. It is permitted to request information only from the user who has already reached the age of sixteen, or - if under sixteen - who has been previously authorized by the holders of parental responsibility.

4.2 The data provided by the user through the form called “Contact” may also be processed for sending advertising. The inclusion of such data is not mandatory, but failure to fill in does not allow the company to send informative advertising. The processing is carried out with computer systems and the duration of the same depends on the will of the user who, at any time - by contacting the email address indicated above - may revoke his consent to the processing of his data. It is permitted to request the advertising service only to the user who has already reached the age of sixteen, or - if under sixteen - who has been previously authorized by the holders of parental responsibility.

5) By filling out the form in the “Work with us” section, the user provides his/her own personal data (first name, last name, sending his/her resume, etc.). The release of such data is not mandatory, however, failure to fill out the form with the required data does not allow the company to evaluate the job proposal coming from the user. These data will be processed by computer and paper systems, and the duration of storage depends on whether the employment relationship is established or not.

5.1 In fact, if as a result of filling out the form the company decides to employ you, then the period of processing will correspond to the duration of the employment relationship and-from the termination of the relationship-for an additional ten years, and this is for the purposes of the most complete protection at the legal level.

5.2 On the other hand, in the case of non-employment, the company will immediately delete the user's data, or - in the case of profiles that are interesting but not necessary at the time of CV submission - the company will retain the personal data for the maximum period of one year after the job offer is sent.

Submission of personal information for the purpose of establishing an employment relationship is allowed only to the user who has already reached the age of majority.

6) Without prejudice to the discipline on cookies (to which we refer for more information), this website does not provide for the existence of an automated decision-making process for the purpose of commercial profiling (a targeted marketing technique that encompasses the set of activities of collecting and processing users“ data for the purpose of understanding their choices and behaviors in order to divide their interests into ”profiles," i.e., homogeneous groups by increasingly specific behaviors or characteristics).

USER'S RIGHTS UNDER EU REG. 2016/679

Art. 13 par. 2 of EU REG.2016/679 lists the user's rights. B Cosmetics Srl therefore intends to inform you of the existence:

-of the data subject's right to request from the data controller access to personal data (Art. 15 EUREG) and rectification (Art. 16 EUREG) or erasure of personal data (Art. 17 EUREG) or restriction of processing concerning him/her (Art. 18 EUREG) or to object to their processing (Art. 21 EUREG), as well as the right to data portability (Art. 20 EUREG);

Requests can be addressed to the data controller, without formalities or, alternatively, using the template provided by the Data Protection Authority available at: http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1089924, by sending an email to: info@linfacosmetics.com.

-whether the processing is based on express consent to the use of data, or express consent to the use of genetic, biometric, health-related, revealing religious, or philosophical beliefs or trade union membership, revealing racial or ethnic origin, political opinions -you have the right to revoke your consent at any time without affecting the lawfulness of the processing based on the consent given prior to revocation;

-of the right to lodge a complaint with the Garante per la Protezione dei Dati Personali, as the authority in charge of controlling the processing in the Italian State.

For a more in-depth discussion of your rights, see Articles 15 et seq. of EU REG. 2016/679.

To exercise one or more of the above rights, you may contact us at the following email address: info@linfacosmetics.com

Last updated Privacy Policy January 22, 2026

GENERAL CONDITIONS OF SALE

General provisions and scope of application

These General Terms and Conditions of Sale govern the offer and sale of products made by the company B Cosmetics S.r.l., with registered office in Via moravia 10 Selvazzano Dentro (PD), C.F. and VAT no. 05757170286 (hereinafter referred to as “B Cosmetics”), with respect to any person (hereinafter referred to as the “Customer”) who makes online purchases through the website https://www.linfacosmetics.com (hereinafter the “Site”).

These Terms and Conditions may be modified or updated by B Cosmetics at any time. The posting of changes on the Site is equivalent to their entry into force.

The products offered on the Site (hereinafter the “Products”) are reserved exclusively for individuals:

  • 18 years of age or older;
  • In possession of full legal capacity to act and contract.

B Cosmetics reserves the right to request, at any time, proof of identity for verification of the Customer's age and to refuse or cancel orders if the Customer does not provide the requested information or does not comply with the provisions of these Terms.

The Products are intended exclusively for the Customer's personal use or for professional use in the case of a purchase made by a VAT-registered person. In any case, any resale activity of the purchased Products is expressly excluded.


Article 1 - Purpose

1.1 By accepting these Terms and Conditions of Sale, B Cosmetics agrees to sell and Customer agrees to purchase the Products selected and indicated in its purchase order.

1.2 The contract of sale (hereinafter referred to as the “Contract”) is concluded exclusively via the Internet, by means of the Customer's access to the Site and the transmission of an order in accordance with the prescribed procedure.


Article 2 - Pre-contractual information

2.1 Prior to the conclusion of the Contract, the Customer reviews the essential characteristics of the Products shown in the product sheets on the Site.

B Cosmetics strives to describe the Products accurately and completely. However, any inaccuracies, clerical errors, or slight differences between what is represented online and the actual Product will not result in liability on the part of B Cosmetics.

Images on the Site are for illustrative purposes only and do not constitute a contractual element.

2.2 Prior to the conclusion of the Contract, the Customer is informed about:

  • Total price of the Products, including VAT;
  • shipping and ancillary costs;
  • available payment methods;
  • approximate delivery time;
  • Conditions, terms and procedures for exercising the right of withdrawal;
  • Existence of the legal warranty of conformity.

2.3 Acceptance of these Terms and Conditions shall constitute proof of having read the pre-contractual information.


Article 3 - Conclusion and effectiveness of the Contract.

3.1 The Contract shall be deemed concluded when B Cosmetics sends an order confirmation email to the Customer. Such communication will contain:

  • Client's data;
  • order number;
  • list of Products purchased;
  • TOTAL PRICE;
  • shipping charges and delivery address;
  • Reference to these General Terms and Conditions of Sale.

3.2 The Customer is required to verify the accuracy of the data in the confirmation email and promptly report any errors. B Cosmetics cannot be held responsible for misunderstandings resulting from incorrect data reported by the Customer.


Article 4 - Availability of Products

4.1 The availability of the Products indicated on the Site is to be considered purely indicative, as it is also subject to change depending on simultaneous orders.

4.2 In case of unavailability, in whole or in part, after the order has been sent, B Cosmetics will promptly inform the Customer, who may choose whether:

  • Wait for new availability;
  • Receive a full or partial refund.

Article 5 - Prices

5.1 All prices are in Euros (€) and include VAT.

5.2 B Cosmetics reserves the right to change prices at any time. The price charged will be as stated at the time of order submission.


Article 6 - Method of Payment

6.1 The Customer may choose from the payment methods indicated on the Site at the time of purchase.

6.2 Payment data is handled directly by payment service providers using advanced security systems. B Cosmetics does not store or have access to sensitive payment data.


Article 7 - Shipping and delivery

7.1 The Products are delivered to the address indicated by the Customer.

7.2 Delivery is by couriers selected by B Cosmetics on business days.

7.3 Delivery times are approximate and may vary due to causes beyond the control of B Cosmetics.

7.4 The Customer is required to check the integrity of the Products upon delivery and report any anomalies without delay.


Article 8 - Postage, taxes and fees

8.1 Shipping charges are not included in the price of the Products and are indicated before the order confirmation.

8.2 For deliveries outside the European Union, any customs duties or local taxes are the responsibility of the Customer.


Article 9 - Right of withdrawal

9.1 The Consumer Customer has the right to withdraw from the Contract within 14 days of receipt of the Products, without giving reasons.

9.2 Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded for sealed Cosmetic Products that have been opened after delivery for hygienic or health protection reasons.

9.3 Notice of withdrawal must be given to. support@linfacosmetics.com.

9.4 Return costs are the responsibility of the Customer.


Article 10 - Legal guarantee of conformity

10.1 The Products are covered by the legal warranty of conformity for 24 months from delivery, except for Products subject to expiration.

10.2 The Customer is obliged to report any defects within the legal deadlines by providing adequate documentation.


Article 11 - Limitation of Liability

11.1 Information and suggestions regarding the use of the Products are for informational purposes only.

11.2 B Cosmetics is not liable for damage resulting from improper use, individual reactions, or failure to follow instructions.


Article 12 - Intellectual Property

12.1 All content on the Site is protected by intellectual property rights.

12.2 Any unauthorized reproduction or use is prohibited.


Article 13 - Integrity

13.1 These Conditions constitute the entire agreement between the parties. The invalidity of any one clause shall not affect the validity of the others.


Article 14 - Applicable law and jurisdiction

14.1 These Conditions are governed by Italian law.

14.2 For disputes with the Consumer Customer, the court of the place of residence or domicile of the same shall have jurisdiction; for professionals, the court of Padua.

Become a Linfa Cosmetics distributor:

We are currently looking for distributors and business partners worldwide who are interested in introducing a brand with strong positioning, high appeal and competitive margins.

We offer structured partnership opportunities, with the possibility of territorial exclusivity and dedicated support for market development.


Why work with us

  • Authentic Made in Italy
  • Advanced and naturally derived formulations
  • Premium positioning with strong appeal
  • Marketing and content support
  • Attractive margins for distributors

Distribution patterns

We are interested in partners in the following channels:

  • Retail beauty
  • Pharmacies/parapharmacies
  • Distributors
  • Wholesale

What benefits do we offer?

  • Minimum initial order accessible
  • Possibility of initial testing
  • Exclusive available upon achievement of goals
  • Continuous support

Start here:

For distribution inquiries and international collaborations, please contact us at email:

Distribuzione@linfacosmetics.com

Our team will get back to you within 48 hours.